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Reviewed 20/10/2023.
Disaster Recovery
- Recovery from loss-of-data-related incidents will be via the back-up process described on the Backups tab.
- Recovery from mechanical failures of discs, etc, will be via the offsite back-up process described on the Backups tab.
- Interruptions to service due to failure will be kept to the shortest length of time possible. In the case of an emergency arising at a client's site during the period of downtime, HOPS will make every effort to obtain emergency contact / medical data about a user from the backups to relay to the client. HOPS will require users requesting such a user requesting such information to be able to verify their identity by one or more of the following means (at HOPS's discretion):
- Answering questions about their own data, drawn from the information stored on HOPS
- Answering the organisation's public telephone when called back by HOPS
- Making a public post on the organisation's public Facebook / Twitter account
If you would like more information about HOPS please contact us.