- Recovery from loss-of-data-related incidents will be via the back-up process described on the Backups tab.
- Recovery from mechanical failures of discs, etc, will be via the offsite back-up process described on the Backups tab.
- Interruptions to service due to failure will be kept to the shortest length of time possible. In the case of an emergency arising at a client's site during the period of downtime, HOPS will make every effort to obtain emergency contact / medical data about a user from the backups to relay to the client. HOPS will require users requesting such a user requesting such information to be able to verify their identity by one or more of the following means (at HOPS's discretion):
- Answering questions about their own data, drawn from the information stored on HOPS
- Answering the organisation's public telephone when called back by HOPS
- Making a public post on the organisation's public Facebook / Twitter account
- HOPS has a single shareholder that owns the majority of shares. In the case of incapacity of the majority shareholder the following plan will apply:
- In the short term the site will continue to operate, but development will cease.
- Alan Johnson will assume control of the site from a technical perspective.
- All HOPS Administrators will be contacted and advised of the circumstances.
- In the case of the death of the current single shareholder (Danny Scroggins) the following plan will apply:
- Alan Johnson will arrange for the ownership of HOPS Ltd, including the responsibility for the website tools, to be transferred to a railway or organisation willing to maintain the website tools (even if not the shop) under the same ethos and general principles as it has grown up.
- A small group of well-established heritage railway individuals has been identified to assist in advising on the suitability of organisations. The final decision will be Alan Johnson's.
- Before access to the data passes to the new owners, each Railway HOPS Administrator will be given the opportunity to have their data removed from the system.
- If no railway or organisation willing to assume control of HOPS can be found, the website and the company will shut down. Data will be sent back to the clients.
- In 2021, HOPS proposes to set up a CIC company which will be the organisation to take over the ownership of HOPS in the above circumstances. This will enable the plan to be considerably strengthened and simplified.