Reviewed 27/01/2021 - New text shown
- Recovery from loss-of-data-related incidents will be via the back-up process described on the Backups tab.
- Recovery from mechanical failures of discs, etc, will be via the offsite back-up process described on the Backups tab.
Interruptions to service due to failure will be kept to the shortest length of time possible. In the case of an emergency arising at a client's site during the period of downtime, HOPS will make every effort to obtain emergency contact / medical data about a user from the backups to relay to the client. HOPS will require users requesting such a user requesting such information to be able to verify their identity by one or more of the following means (at HOPS's discretion):
- Answering questions about their own data, drawn from the information stored on HOPS
- Answering the organisation's public telephone when called back by HOPS
- Making a public post on the organisation's public Facebook / Twitter account
- HOPS is run by a small team
of one director, one employee, one contractor and two volunteers. In the case of incapacity of the current Program Manager (Danny Scroggins) the following plan will apply:
- In the short term the site will continue to operate, but development will cease.
- Alan Johnson will assume control of the site from a technical perspective.
- All HOPS Administrators will be contacted and advised of the circumstances.
- In the case of the death of the current single shareholder (Danny Scroggins) the following plan will apply:
- Alan Johnson will arrange for the ownership of HOPS Ltd, including the responsibility for the website tools, to be transferred to a railway or organisation willing to maintain the website tools (even if not the shop) under the same ethos and general principles as it has grown up.
- A small group of well-established heritage railway individuals has been identified to assist in advising on the suitability of organisations. The final decision will be Alan Johnson's.
- Before access to the data passes to the new owners, each Railway HOPS Administrator will be given the opportunity to have their data removed from the system.
- If no railway or organisation willing to assume control of HOPS can be found, the website and the company will shut down. Data will be sent back to the clients.
In 2021, HOPS proposes to set up a CIC company which will be the organisation to take over the ownership of HOPS in the above circumstances. This will enable the plan to be considerably strengthened and simplified.