Heritage Operations Processing System
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If you have bought an item from the shop and you wish to return it for any reason, please send it back to:

Heritage Operations Processing, Unit 3, The Cider Warehouse, Bridge Court, Totnes, Devon. TQ9 5DB

PLEASE please please also include a COVERING NOTE that refers to your ORDER NUMBER and WHAT YOU WOULD LIKE INSTEAD (ie replacement, alternative item or refund), and then our shop staff will sort it out for you. We often receive random unlabelled items back through the post and have to spend ages working out what's what!

If you would like a replacement/alternative are returning the item because we have sent the wrong product/size/colour, or because it is deficient in some way then we will cover the postage for a replacement item.

If you would like a replacement/alternative and the item is the correct item that was ordered and is not defective, and is being returned because the incorrect item was ordered, or you have just changed your mind, then we normally ask the customer to make a contribution to cover the return postage.

Remittance for return postage can be made through the normal website here: http://www.heritage-ops.org.uk/product_detail.php?p=202 (or search for product 302 in the shop) for hats, waistcoats and other large items (£3.00), or by including coins in the box with the returned item. (Please do not sent a cheque).

Or here http://www.heritage-ops.org.uk/product_detail.php?p=206 (or search for product 306 in the shop) for badges, whistles or small items (£1.25), or by including coins in the box with the returned item. (Please do not sent a cheque).

You can check the availability of products that are available for replacement via the website. If a size / style that you require is out of stock you are welcome to still request that size/style and we will keep your order on record until the size is available again and then send your replacement.

HOPS is continually being developed and updated. Sometimes the screen shots in these help files might lag behind the most up-to-date views of the screens. Generally, however, the functionality of the page will be the same, albeit with a slightly different format or layout.

Thank you very much indeed to Emma Patrick for writing these support pages.