R&ER Background
Not entered.
Role Description
As Station Master (Customer Service Manager), you will be the face of the railway. Answering passenger questions, promoting the services the railway provides and liaising between the different aspects of the railway to ensure the smooth running of the line and that our passengers/customers have an enjoyable and memorable experience.
Role Responsibilities
Dealing with passenger queries, ensuring that the stations and coaches are clean and ready for our passengers, ensuring good communication between the ticket office, control, shops and cafes. Meet and greet groups, help to organise special events, local marketing and customer service training.
Budget
Responsibility for volunteers and cleaning staff.
Number of Positions Available
One
Term Length
Permanent
Commitment
Not entered.
Location
Ravenglass Station
Volunteer / Employed
This is an employed position.
Managerial
Not entered.
Safety
Not entered.
Skills
REQUIRED: | A good understanding of customer service, people management skills, an outgoing personality, knowledge of Microsoft Office programmes. |
PREFERRED: | None. |
Experience
REQUIRED: | Experience of working in a tourist attraction, an interest in railways, knowledge of the local area. |
PREFERRED: | None. |
Qualifications
REQUIRED: | None. |
PREFERRED: | None. |
Closing Date
Wed 28 Feb 2018
Contact
Peter Brendling
01229 717171
Vacancy Ref: 134.