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Time Date	System Updates
Update 1199 10 June 2025	Card Payments - Chaneg to Process Hello A change is being made to the processing of card payments. Currently, once a customer taps their card on the card device, the money in the account is ring-fenced, and only captured when the transaction is completed in POS and uploaded to HOPS. This has caused an issue whereby poor internet connections might mean inconsistencies arise between the card machine and POS, leading to the potential for lost payments. The new system captures the money as soon as the customer taps their card, rewardless of what POS subsequently does. This arrangement more closely matches the behaviour that might be expected from an independent card terminal. The one change to clerks is this: If a customer asks to make a part-payment by card (eg on an order for £20 they taps their card to pay £10 with the intention of paying the rest by cash) if they then change their mind and what to cancel the whole order the VOID ALL button will not be available. Instead, a REFUND button adjacent to the payment in the basket is required to be pressed to give the customer their £10 card payment back, then the basket can be voided off. [Note, a enterprising booking clerk could get round this by closing the browser, etc, but that risk also existed previously. Previously the risk was that there'd be an order with no payment, now the risk is there'll be a payment with no order, which I hope you will agree is preferable.] I imagine the occurrences of making part-payments is low, so I hope this will have low impact. Please let us know if you have any queries or issues. Thank you
Update 667 4 July 2020	HOPS Workshop No 8 I am pleased to say the next HOPS Workshop, via Facebook Live video, will be on Thursday 9 July, starting at 7pm, where we will explain and demonstrate via screencast the new HOPS features relating to HOPS Risk Assessment tools. HOPS provides facilities for organisations to conduct and record risk assessments, including hazards, risks, control measures, exposure/likelihood/severity. The system has been written specifically for the environment of a heritage / volunteer organisation, where the processes and practicalities of conducting risk assessments are quite special, to help everyone meet the requirements of the Management of Health & Safety at Work Regulations 1999: Reg. 3 - Every employer shall make a suitable and sufficient assessment of the risks to the health and safety of his employees to which they are exposed whilst they are at work; and the risks to the health and safety of persons not in his employment arising out of or in connection with the conduct by him of his undertaking. [Employees includes volunteers] and ROGS 2006 ........ Reg 19 - A transport operator shall make a suitable and sufficient assessment of the risks to the safety of any persons for the purpose of identifying the measures he needs to take to ensure safe operation of the transport system in question insofar as this is affected by his operation The HOPS RA system levels up risks to director areas so that organisation directors can always remain abreast of the risks in their areas of responsibility, even where they are not the person conducting the RA or have expert knowledge of the subject matter, and including where a risk impacts on more than one director area differently. RAs are versioned in HOPS, so reviews of RAs can be undertaken without losing the old versions, enabling the retention of the history of RAs. The RA tools are a new development in HOPS and it should be noted that some parts of the system remain under development and some final polishing is required. As always, though, the shape of the system is determined by the feedback from its users! HOPS has a great many tools to assist in the management of volunteer and employed staff at heritage and volunteer organisations. The Risk Assessment tools are part of Advanced HOPS. If anyone would like to be able to play with the tools but doesn't have an Advanced HOPS subscription please let us know and we will arrange a free evaluation trial period for you. https://www.heritage-ops.org.uk/about_section.php?s=37&o=p Previous HOPS Workshops are available to view on Facebook: https://www.facebook.com/HeritageOps/videos/ and YouTube: https://www.youtube.com/channel/UCRu_xPovYjpBegbwS-89jUg EVERYONE IS WELCOME TO JOIN IN. We will respond to comments and queries raised via the comments section during the live video. The video will start at 7pm and last approximately 60-90 minutes.
Update 665 18 June 2020	TIME REGISTER It is now possible to specify whether a notice continues to be displayed and require acknowledgement every time a user signs in, or is only displayed until it is acknowledged. (In either case the user can't sign in until they have acknowledged the notices.) The purpose of this is to facilitate a 'signing in statement' for the user to declare, for example, that they are not under the influence of Alcohol or Drugs (Section 28 of the Transport and Works Act 1992) and that they are properly rested (ROGS). The exact wording is up to you of course. Previously all notices were not displayed again after they'd been acknowledged. Thanks to Richard Lemon and others for the suggestion!
Update 199 9 March 2013	A new purchase orders function has been added (currently on Beta release). Please feel free to play and see what you think and whether it would be useful for you. New permissions: 174. Mark Purchase Order (Paid) 175. Mark Purchase Order (Statement) 176. Mark Purchase Order (Received) 152. Purchase Order ADMIN 170. Purchase Order CREATE 172. Purchase Order Deliveries VIEW 173. Purchase Order Awaiting Payment VIEW 171. Purchase Order APPROVE