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System Updates

Update 1374 23 January 2026

Ticket system - Fare Picker Update TICKET SYSTEM - Fare picker changes The fare picker will soon be updated in retail systems. Rather than selecting the ticket types required, and then seeing the prices, users will be presented with all the options and +/- buttons for each. A picture is available here: https://www.hops.org.uk/library/general-images This serves several purposes: * It removes a selection box (an extra two clicks) from the purchasing flow, as the user will no longer need to select the type of fare they require - they will all be offered. * It becomes easier for the user to compare fares * It enables simple display of 'normal' vs 'Donation' fares for Gift Aid purposes. * It lays the foundation for greater interlocking between fare types and other requirements - eg the ability to display members' fares, but for them only to be selected when the user validates themselves as a member. This has the effect of promoting the membership fares and therefore the membership product. Only the available ticket types are shown for each fare scheme. This removes the issue of users not finding a ticket because not all fare types are available on all dates, especially pronounced when searching for multi-day tickets. At present, a user who selects 'two-day ticket' for a weekend event will be told 'no tickets available' for the Sunday, whereas now they will be clearly offered the one-day and the two-day ticket on Saturday, but only the one-day ticket on the Sunday. A new description field will be provided, marked here in red, for each fare scheme to give clear guidance to the user.