System Updates

Minor updates and code changes occur every day. Only significant or noteworthy updates are shown here. Updates shown with a gold background are (or were at the time) only available to Advanced HOPS members.

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Time Date	System Updates
Update 1284 28 August 2025	Emails "from" local railway addresses for group bookings customers and purchase order suppliers NOW AVAILABLE for emails to group bookings customers and purchase order suppliers Note each railway need only subscribe to this service once, so if you are already subscribed for retail emails, this is already available to you. EMAILS "FROM" LOCAL RAILWAY EMAIL ADDRESS It is now possible for certain emails from HOPS to be delivered to customers/suppliers with a local railway email address as the "from" address, rather than a HOPS no-reply email as they currently are. This will help with customer communication, especially when recipients reply to retail emails. This has previously been advertised for Retail Systems emails, it is now also available for Group Bookings emails to customers, and Purchase Orders emails to suppliers. This is being achieved via a third-party email-sending service which attracts a cost. The cost to railways is £9 per month. It is possible for an unlimited number of email addresses on the same domain to be used within the single £9 per month fee, eg sales emails could come from sales@yourrailway.com, while group booking emails come from groups@yourrailway.com and purchase orders come from finance@yourrailway.com This is the same service that sends emails immediately (rather than waiting in the queue), and which provides the delivery reports and click-reports. It is intended to develop these insights further in the future for railways that are contributing to its costs. In order to send 'as' your domain it will be necessary for some MX records to be added to your domain, but this is an easy task which your website manager or provider will be able to do easily. If you wish to make use of this localised email sending facility please contact HOPS HQ.

Time Date

System Updates

Update 1284
28 August 2025

Emails "from" local railway addresses for group bookings customers and purchase order suppliers

** NOW AVAILABLE for emails to group bookings customers and purchase order suppliers **

Note each railway need only subscribe to this service once, so if you are already subscribed for retail emails, this is already available to you.

EMAILS "FROM" LOCAL RAILWAY EMAIL ADDRESS

It is now possible for certain emails from HOPS to be delivered to customers/suppliers with a local railway email address as the "from" address, rather than a HOPS no-reply email as they currently are.

This will help with customer communication, especially when recipients reply to retail emails.

This has previously been advertised for Retail Systems emails, it is now also available for Group Bookings emails to customers, and Purchase Orders emails to suppliers.

This is being achieved via a third-party email-sending service which attracts a cost. The cost to railways is £9 per month.

It is possible for an unlimited number of email addresses on the same domain to be used within the single £9 per month fee, eg sales emails could come from sales@yourrailway.com, while group booking emails come from groups@yourrailway.com and purchase orders come from finance@yourrailway.com

This is the same service that sends emails immediately (rather than waiting in the queue), and which provides the delivery reports and click-reports. It is intended to develop these insights further in the future for railways that are contributing to its costs.

In order to send 'as' your domain it will be necessary for some MX records to be added to your domain, but this is an easy task which your website manager or provider will be able to do easily.

If you wish to make use of this localised email sending facility please contact HOPS HQ.

Generated at 11:18:12 10/09/2025