System Updates

Minor updates and code changes occur every day. Only significant or noteworthy updates are shown here. Updates shown with a gold background are (or were at the time) only available to Advanced HOPS members.

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Recent HOPS Updates Recent Retail System Updates Future Updates Search Results

Time Date	System Updates
Update 1267 11 August 2025	Custom Pages in Retail System \| Ticket Protection \| Membership Search and Sort CUSTOM PAGES IN RETAIL SYSTEM We are pleased to say that there is now a facility in HOPS Retail Systems for custom content pages to be displayed in the online sales interface. Any number of pages can be created in Retail Systems > Custom Pages. These can then be accessed at aaa.hops.org.uk/pages/bbb where aaa is your railway's prefix, and bbb is a slug that you sent when creating the page. Here is a real example: https://her.hops.org.uk/pages/ticket-protection-terms-example And here are some fake examples to further illustrate : sdr.hops.org.uk/pages/terms nnr.hops.org.uk/pages/delivery-policy bodmin.hops.org.uk/pages/opening-hours You can link to the pages within the text of product or event descriptions etc, and you can do this relatively by using just "pages/opening-hours". The now-HOPS-standard text block editor has been used, so images, titles, etc can be added, and as this tool is developed further in future those developments will appear here too. Permission 557 is required to add/edit custom pages. ==== TICKET PROTECTION - SECURE MY BOOKING Ticket protection provider 'Secure My Booking' has sponsored a load of development work in HOPS to enable railways using HOPS Retail Systems to offer their ticket protection service. This allows railways to sell ticket protection for passengers who can't attend due to illness, transport issues, etc. It provides a good opportunity for railways to put a clear 'line in the sand' for when a refund will be provided and when one won't. Full details are provided here: https://www.hops.org.uk/help/secure-my-booking === MEMBERSHIP - SEARCH AND SORT The Search and Sort facilities in the membership system have been updated to improve clarity. Search now includes membership number and copes if a first name and surname is entered in to the search box together. The sort facility has been re-labelled to make it clear that's what it is. Thank you

Time Date

System Updates

Update 1267
11 August 2025

Custom Pages in Retail System | Ticket Protection | Membership Search and Sort

CUSTOM PAGES IN RETAIL SYSTEM

We are pleased to say that there is now a facility in HOPS Retail Systems for custom content pages to be displayed in the online sales interface.

Any number of pages can be created in Retail Systems > Custom Pages.

These can then be accessed at aaa.hops.org.uk/pages/bbb where aaa is your railway's prefix, and bbb is a slug that you sent when creating the page. Here is a real example: https://her.hops.org.uk/pages/ticket-protection-terms-example

And here are some fake examples to further illustrate :

sdr.hops.org.uk/pages/terms
nnr.hops.org.uk/pages/delivery-policy
bodmin.hops.org.uk/pages/opening-hours

You can link to the pages within the text of product or event descriptions etc, and you can do this relatively by using just "pages/opening-hours".

The now-HOPS-standard text block editor has been used, so images, titles, etc can be added, and as this tool is developed further in future those developments will appear here too.

Permission 557 is required to add/edit custom pages.

====

TICKET PROTECTION - SECURE MY BOOKING

Ticket protection provider 'Secure My Booking' has sponsored a load of development work in HOPS to enable railways using HOPS Retail Systems to offer their ticket protection service.

This allows railways to sell ticket protection for passengers who can't attend due to illness, transport issues, etc. It provides a good opportunity for railways to put a clear 'line in the sand' for when a refund will be provided and when one won't.

Full details are provided here: https://www.hops.org.uk/help/secure-my-booking

===

MEMBERSHIP - SEARCH AND SORT

The Search and Sort facilities in the membership system have been updated to improve clarity. Search now includes membership number and copes if a first name and surname is entered in to the search box together. The sort facility has been re-labelled to make it clear that's what it is.

Thank you

Generated at 14:19:53 28/10/2025