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System Updates

Update 1263 8 August 2025

Emergency SMS Messaging Service Hello, An emergency SMS messaging service is now available in the ticket system, intended for use in urgently contacting customers if an event session has to be cancelled at short notice. This is available in the EMail/SMS tab of a session's booking details, alongside the place where the email addresses of all the participants can be obtained for sending emails, which is also useful in the same circumstances (remember to BCC!). The SMS message service is not designed for routine communication [although we may develop that if there is a demand], it is only intended for ad-hoc use, eg for event cancellation due to bad weather, infrastructure failure, etc. There is a cost to using the SMS service of 3.9p per SMS sent. The system has to be enabled by HOPS to make it available for use, this is done by request upon receipt of agreement to the cost. The system is also guarded by permission 556, so you can control who has access at the railway. This is the only thing guarded by this permission. There is no retainer cost, so if you never use it there will be no cost, but it is recommended that if you think you might wish to make use of it in the future that you request it to be enabled now as we may not be available at the time an out-of-hours emergency occurs and you need to make use of it. To enable the service, please email to steve.morris@hops.org.uk acknowledging that you accept the cost of messages sent. Thank you Danny Scroggins