System Updates

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Time Date	System Updates
Update 1257 6 August 2025	POS and User PIN Permissions POS AND USER PIN PERMISSIONS Permission 468 previously controlled both the ability to create POS / Fulfilment Devices AND the allocation of PIN numbers to users. These have now been split in to two separate permissions. 468 controls the creation of POS and fulfilment devices. New permission 558 controls the creation of PIN numbers for users. Everyone and every group who previously had 468 has automatically been allocation 558, so take no action = no change. If you wish to split it out you can un-allocation one permission or the other. Thank you === SECURE MY BOOKING Ticket protection provider 'Secure My Booking' has sponsored a load of development work in HOPS to enable railways using HOPS Retail Systems to offer their ticket protection. This allows railways to sell ticket protection for passengers who can't attend due to illness, transport issues, etc. It provides a good opportunity for railways to put a clear 'line in the sand' for when a refund will be provided and when one won't. https://securemybooking.com/ Contracts with Secure My Booking are a matter for railways to negotiate directly, but in general SMB agrees a price with the railway to provide the protection to the railway, and then railways can sell it to their customers at whatever mark-up they like. Hence the railway obtains a proportion of the revenue for offering the service, at very little risk. It is possible, in HOPS, to configure which specific events and/or 'travel' ticket protection is available for. So it is possible, for example, to offer it for events that are high-cancellation-cost to the railway such as premium dining, but not on low-cancellation-cost events such as normal travel or incidental food (eg cream teas) if desired. Please contact Secure My Booking directly if you wish to discuss options with them: samuel@securemybooking.com [For clarity, HOPS does not receive any commission or other benefit from railways using Secure My Booking (apart from the normal commission on sales payments). Secure My Booking has sponsored HOPS's cost of the integration work.] ===

Time Date

System Updates

Update 1257
6 August 2025

POS and User PIN Permissions

POS AND USER PIN PERMISSIONS

Permission 468 previously controlled both the ability to create POS / Fulfilment Devices AND the allocation of PIN numbers to users.

These have now been split in to two separate permissions.

468 controls the creation of POS and fulfilment devices.

New permission 558 controls the creation of PIN numbers for users.

Everyone and every group who previously had 468 has automatically been allocation 558, so take no action = no change.

If you wish to split it out you can un-allocation one permission or the other.

Thank you

===

SECURE MY BOOKING

Ticket protection provider 'Secure My Booking' has sponsored a load of development work in HOPS to enable railways using HOPS Retail Systems to offer their ticket protection.

This allows railways to sell ticket protection for passengers who can't attend due to illness, transport issues, etc. It provides a good opportunity for railways to put a clear 'line in the sand' for when a refund will be provided and when one won't.

https://securemybooking.com/

Contracts with Secure My Booking are a matter for railways to negotiate directly, but in general SMB agrees a price with the railway to provide the protection to the railway, and then railways can sell it to their customers at whatever mark-up they like. Hence the railway obtains a proportion of the revenue for offering the service, at very little risk.

It is possible, in HOPS, to configure which specific events and/or 'travel' ticket protection is available for. So it is possible, for example, to offer it for events that are high-cancellation-cost to the railway such as premium dining, but not on low-cancellation-cost events such as normal travel or incidental food (eg cream teas) if desired.

Please contact Secure My Booking directly if you wish to discuss options with them: samuel@securemybooking.com

[For clarity, HOPS does not receive any commission or other benefit from railways using Secure My Booking (apart from the normal commission on sales payments). Secure My Booking has sponsored HOPS's cost of the integration work.]

===

Generated at 00:13:15 16/09/2025