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Time DateSystem Updates
Update 1226
4 July 2025

Email Sending

We apologise that email sending crashed yesterday evening. It is now running again. All emails will be delivered, but it will take some time to clear the queue.

The cause of this happening is related to some huge emails being sent, overwhelming the email sending system. Usually large attachments in HOPS-comms messages. We will be making some changes to the attachments system to improve this, more info on that will follow.

For info, HOPS sends about 20,000 emails a day, usually at a maximum rate of about 50 every 30 seconds. The recipients for nearly all emails is controlled by the railway via permissions, or the user themselves via opting in and out.

There are two YouTube videos that may be useful here, on how to control email opt in/outs for users: https://www.youtube.com/watch?v=yUW7JYgcUIU

And for Admins: https://www.youtube.com/watch?v=13woTU4MNQk

Thank you

Danny S.