System Updates

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Time Date	System Updates
Update 1199 10 June 2025	Card Payments - Chaneg to Process Hello A change is being made to the processing of card payments. Currently, once a customer taps their card on the card device, the money in the account is ring-fenced, and only captured when the transaction is completed in POS and uploaded to HOPS. This has caused an issue whereby poor internet connections might mean inconsistencies arise between the card machine and POS, leading to the potential for lost payments. The new system captures the money as soon as the customer taps their card, rewardless of what POS subsequently does. This arrangement more closely matches the behaviour that might be expected from an independent card terminal. The one change to clerks is this: If a customer asks to make a part-payment by card (eg on an order for £20 they taps their card to pay £10 with the intention of paying the rest by cash) if they then change their mind and what to cancel the whole order the VOID ALL button will not be available. Instead, a REFUND button adjacent to the payment in the basket is required to be pressed to give the customer their £10 card payment back, then the basket can be voided off. [Note, a enterprising booking clerk could get round this by closing the browser, etc, but that risk also existed previously. Previously the risk was that there'd be an order with no payment, now the risk is there'll be a payment with no order, which I hope you will agree is preferable.] I imagine the occurrences of making part-payments is low, so I hope this will have low impact. Please let us know if you have any queries or issues. Thank you

Time Date

System Updates

Update 1199
10 June 2025

Card Payments - Chaneg to Process

Hello

A change is being made to the processing of card payments.

Currently, once a customer taps their card on the card device, the money in the account is ring-fenced, and only captured when the transaction is completed in POS and uploaded to HOPS.

This has caused an issue whereby poor internet connections might mean inconsistencies arise between the card machine and POS, leading to the potential for lost payments.

The new system captures the money as soon as the customer taps their card, rewardless of what POS subsequently does. This arrangement more closely matches the behaviour that might be expected from an independent card terminal.

The one change to clerks is this:

If a customer asks to make a part-payment by card (eg on an order for £20 they taps their card to pay £10 with the intention of paying the rest by cash) if they then change their mind and what to cancel the whole order the VOID ALL button will not be available. Instead, a REFUND button adjacent to the payment in the basket is required to be pressed to give the customer their £10 card payment back, then the basket can be voided off. [Note, a enterprising booking clerk could get round this by closing the browser, etc, but that risk also existed previously. Previously the risk was that there'd be an order with no payment, now the risk is there'll be a payment with no order, which I hope you will agree is preferable.]

I imagine the occurrences of making part-payments is low, so I hope this will have low impact.

Please let us know if you have any queries or issues.

Thank you

Generated at 19:06:21, 14 June 2025