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System Updates

Update 1196 8 June 2025

Discounts & Gift Cards GIFT CARDS https://www.hops.org.uk/retail_systems.php?t=17 * The number of each gift card product sold, redeemed, and not redeemed, has been added to the list of gift cards. This is to help identify, as the year progresses, what the likely demand on remaining event spaces is likely to be. * A tick box mode has been added to the Gift Cards list page to enable easier alteration of settings. --- DISCOUNTS https://www.hops.org.uk/ticket_sales_settings.php?t=13 * Additional tabs have been added to the 'Community Discounts' section to make it easier to see which codes have been used and which have not. (Note there is no difference between a 'normal' discount and a 'community' discount, they are just stored on different tabs for ease of administration.) New tabs are provided for codes that have been not used at all, and codes that have had some use. The 'Used' list should not be construed as 'Completely Used', as it is not possible to sensibly discern this with a discount code (eg it may not be usable now, but may have a start date in the future). * We have added a 'used on items' column to the 'discounts used' tabs so that it can be seen how many items have been discounted with each code. --- DEFINITIONS As a reminder, 'Gift Cards' are where the customer buys a ticket for a specific event, but not for a specific date. They give the gift card to the recipient, and then the recipient picks the date and pays £0. The purchaser pays the price of the Gift Card (which can be different to the price of the event its valid for). The 'sale' is counted on the day the gift card is purchased. Gift Cards can be valid for a period of months from the date of purchase, or until a hard deadline. You can see an example here: https://nnr.hops.org.uk/giftcards This is different to a 'Voucher', which is valid for an amount of cash. The customer pays some money in return for a voucher, and then spends that voucher at a later date. The amount of money the voucher was purchased for is exactly the amount that it can be spent for. Until they spend it, the value of the voucher is a cash liability for the railway. The original customer pays the amount of cash the voucher is valid for, and that is the amount of cash that can later be spent by the recipient. The 'sale' is counted on the day the voucher is 'spent', and the sale amount is the normal amount. (No sale takes place on the day the voucher is purchased.) Vouchers can be valid for a period of months from the date of purchase, or until a hard deadline. You can see an example here: https://sdr.hops.org.uk/vouchers And, for completeness, a 'Discount' is a code that allows the price of an item to be changed. Eg a 50% off discount code changes the price of the eligible items by 50%. Discounts have no liability. Sales are counted on the date the discount code is used, and the sale amount is the discounted price.