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System Updates

Update 1190 3 June 2025

POSTCODE / ADDRESS LOOKUP The new postcode / address lookup feature in HOPS is currently half-way through its trial period. It is available to all organisations for a trial period until the end of June 2025. Please opt-in now if you wish to keep access to it after then! This is available: - when adding or editing a user's address (themselves or a manager entering details of another user) - when adding/editing emergency contacts - for public customers making online ticket purchases - for public customers making online shares sales - for public customers making online membership sales - for public customers making online shop sales This aims to: * speed up the entry of user data * reduce the effort required by customers complete their checkout for purchases * reduce the propensity for errors / missing address components Addresses can still be added 'manually' for occasions where the required address isn't in the Royal Mail list. There is a cost to HOPS in providing this service, so the lookup feature will be an optional add-on for railways for which a small fee will be charged (£5 per month). The railways with which we have developed this feature believe that the time, staff effort, and wasted postage, saved will deliver an overall saving to their railways. The system is currently switched on for all railways for a trial period (without charge) until the end of June. Railways may OPT IN at any time to subscribe to the service to continue after then if they wish. (If no action is taken, the feature will disappear at the end of the trial, and no fee charged). If you wish to OPT-IN to keep access to the Address Lookup service after the end of June please do so now by raising a support ticket or emailing alan.johnson@hops.org.uk We hope this new feature is useful - Thank you to everyone who has worked with us to develop it. ----- HOPS YOUTUBE VIDEOS Unfortunately, due to a change in service provider from Google Workspace to Office 365, the HOPS YouTube channel has to be started again from scratch. We will re-upload all the videos that remain relevant, but this might take us a little time. Unfortunately the URLs will be different, but we will update where these are embedded in HOPS as they are re-uploaded. This also provides us with a good opportunity to review them, and highlight them to users who might not have seen them before. Here are links to videos on: * Competence Evidence Assurance Function: https://youtu.be/cVyxmjSw9Bk * Recording Asset Mileages: https://youtu.be/Mizbg-zJDj0 ----- HOPS UPDATES We don't intend that HOPS Updates will be published as frequently as they have been in the last week. There has been a lot going on recently so it we hope you find it useful that we keep you updated. If you are reading this via a forwarded email you can subscribe (or unsubscribe) yourself here: https://www.hops.org.uk/updates Thank you