Heritage Operations Processing System
 

R&ER Background

Not entered.

Role Description

As Station Master (Customer Service Manager), you will be the face of the railway. Answering passenger questions, promoting the services the railway provides and liaising between the different aspects of the railway to ensure the smooth running of the line and that our passengers/customers have an enjoyable and memorable experience.

Role Responsibilities

Dealing with passenger queries, ensuring that the stations and coaches are clean and ready for our passengers, ensuring good communication between the ticket office, control, shops and cafes. Meet and greet groups, help to organise special events, local marketing and customer service training.

Budget

Responsibility for volunteers and cleaning staff.

Number of Positions Available

One

Term Length

Permanent

Commitment

Not entered.

Location

Ravenglass Station

Volunteer / Employed

This is an employed position.

Managerial

Not entered.

Safety

Not entered.

Skills

REQUIRED:
 
A good understanding of customer service, people management skills, an outgoing personality, knowledge of Microsoft Office programmes.
 
PREFERRED:  None.

Experience

REQUIRED:
 
Experience of working in a tourist attraction, an interest in railways, knowledge of the local area.
 
PREFERRED:  None.

Qualifications

REQUIRED:
 
None.
 
PREFERRED:  None.

Closing Date

Wed 28 Feb 2018

Contact

Peter Brendling
01229 717171

Vacancy Ref: 134.